Our hassle-free return policy is part of our commitment to taking care of you every step of the way. More than anything, we want you to love our style as much as we love yours.
Below you will find everything you need to know about returning an online order. Take a moment to read through our policy, and then head to the instructions below.
Return reasons are as follows:
- Size too small
- Size too big
- Overall fit issue
- Damaged / Defective
- Color faded / Discolored
- Not as picture
· Items must be returned in their original packaging and in a re-saleable condition within 14 days of receipt of your goods.
· The item(s) is faulty, damaged or defective at the time of delivery.
· The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
· Items which have any stains, emit, body odors or perfume scents, have any kind of marks, damages or water stains will not be accepted for returns or exchanges.
· Item(s) must be unworn, unwashed, or otherwise unused with all original tags/labels attached.
· We do not accept returns or exchanges of custom orders.
· Seasonal/discounted (Final Sale) items return is not accepted but we do accept In the event that we process an order incorrectly or you receive a damaged or defective item.
· We are not responsible for sizing issues and related returns because size dispatched to buyers are as per their own selection and if sizing issues occurs we only accept exchange. In all above cases return shipment and replacement jacket shipment would be paid by buyer.
For Return & Exchange Address:
If you want to return or exchange, please email us a request at firstname.lastname@example.org for the return address because we have warehouses in different regions across the globe, so we will let you know at what address you can return. We will not be responsible for any other addresses.
At the moment, we cannot offer a product return to the person who has received it as a gift. In order to return the product, please contact the person who purchased the product for you and ask them to follow the procedure for returning orders as stated in Returning Orders after Delivery.
Buyers will be reimbursed in the same method of payment used to pay for the item.
For the refunds we have following options:
Money Back (Same method used to pay, whether PayPal or Debit/Credit Card payment)
Discount on the next purchase (up to 50%)
Gift Voucher (Could be used for next purchase)
Who Is Responsible for the Shipping Fees:
For return/exchange, the shipping fees are the mere responsibility of the consumer. If you really want to return then you must need to pay shipping rates and in that case the return would be made after deducting the shipping fee exactly. If the company is severely at the fault, all the charges will be definitely born by company without any cutting of charges, but if the issue lies with customer not getting satisfied due to personal issues or it is the fault of customer, then the refund will surely be made after reasonable deduction of the shipping fee.
Please note that if you have decided to cancel your order and your order has already been processed and dispatched to you, it will be necessary for you to return the goods so we can process your refund, the whole amount of the order will be refunded to you excluding the standard shipping charges.
If you want to cancel an item after purchasing so please let us know within 24 hours/before to dispatch.